Knowledge base

Payments (2)

Deposits & Withdrawals

Deposits (7)

• How do I make a deposit?
• Can I deposit with my husband/wife/friend’s card/account/method?
• Are there any fees when depositing funds?

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Withdrawals (6)

• Can I cancel my withdrawal?
• My withdrawal is missing.
• Why is my withdrawal on hold?

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My Account (2)

Verification, account setting, details, password

Verification (9)

• What documents do I need to verify my address?
• What documents can I use to verify my Date of Birth and/or Identity?
• What do I need to verify a debit or credit card?

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Account Settings (7)

• I want all data you have stored on me
• I am not receiving verification SMS
• I forgot my password.

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Promotions (2)

Promotions and bonuses

Bonuses and Free Spins (7)

• I’m not receiving any offers on email or SMS from you.
• I did not get my Free Spins or bonus.
• My bonus/Free Spins expired. Can I have it back?

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Balance and Wagering (4)

• A lot of my balance disappeared suddenly.
• How do I see how much wagering is left?
• Can I wager as much as I want on any slot with my bonus?

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Casino (2)

Casino slots and gameplay

General Information (3)

• Where is my game history?
• What are the RTP for your games/slots?
• How many slots and Live Casino tables do you offer?

Technical Issues (2)

• My game round seems to be stuck.
• I lost my connection when I was playing.

Responsible Gaming (2)

Responsible gaming, limits and help links

Account Limits (3)

• Setting a loss limit.
• Setting a wager limit.
• Setting a deposit limit.

Self-Help (4)

• I think I have a gambling problem.
• What Responsible gaming tools do you offer?
• Support Links

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